Tenant FAQs

Most renters qualify for this innovative new option that makes renting even easier through The Realty Medics. If you qualify:

• You will NOT need to make a cash security deposit upfront on the property you rent through The Realty Medics. For most renters, this instantly keeps over $1,000 in their pocket!
• You’ll instantly avoid the hassles of getting a cashier’s check and waiting months to get your deposit back when you decide to move out.
• Instead of a deposit, you’ll simply give your landlord a billing authorization that allows them to bill you up to a limited amount for damages that are your responsibility.
• If your landlord does make a claim, you can pay the balance in installments using the payment method of your choice, instead of all at once.
• If you think a claim is unreasonable, you can dispute just as you would under the traditional up-front security deposit system.

Find your perfect rental today, then see if you qualify for the No Security Deposit Option!

Learn More

POWER COMPANY

• Duke-Energy – 1-877-372-8477
• Orlando Utility Company – 407-423-9018
• Florida Power & Light – 386-252-1541

WATER COMPANY

• Toho Water – 863-496-1770 (Kissimmee/Poinciana)
• City of Oviedo – 407-971-5535
• Orange County Utilities – 407-836-5515
• City of Winter Park – 407-599-3220
• City of Casselberry – 407-262-7700
• Taft Water Company – 407-855-8712
• KUA Water – 407-933-7777 (Kissimmee)

CABLE

• Brighthouse – 1-866-309-3279
• Comcast – 407-226-2004
• DirecTV – 1-800-531-5000
• Dish – 407-900-0389

RENTERS INSURANCE

• Thompson Agency – 407-730-3448

Welcome to The Realty Medics Tenant Portal, your convenient and secure online gateway to managing your rental experience. Whether you need to pay rent, submit a maintenance request, or access your account statements, our Tenant Portal is designed to make your life easier. Accessible 24/7 from any device, the portal streamlines the essential tasks you need to manage your home efficiently. Explore the features available to you, and take full control of your rental experience with just a few clicks.

Tenant Portal

If the tenant causes the issue, for example a backed up toilet due to a child’s toy, the tenant will be charged for that bill. Tenant is responsible for the first $35.00 of any repair request made by the tenant. This $35.00 fee does not apply to the structural integrity of the home, the appliances or the A/C system.

If ANY necessary repair was caused by the Tenant, the Tenant is responsible for 100% of the repair. Tenant agrees that if a licensed repair company is called for a repair and deems the damage due to Tenant lack of care, Tenant will be responsible for 100% of the repair cost.

This information can be found on your lease agreement which was signed prior to moving into the property.

• You will be required to pay a security deposit within 1-2 days of your approval.
• Once we have the deposit, a Lease Preparation Fee will be due which varies per credit score:
  • Over 675: $125
  • 600-674: $175
  • 550-599: $225
• We also have a required Resident Benefits program that includes Renter’s Insurance, Credit Score boost and much more for $30 per month.
• If the property is in a community with an HOA, an application and fee may be required as well as transfer of amenity or key fee(s). This will be mentioned in the property’s marketing description should there be any additional HOA costs.
• If you have a pet, and the property permits pets, there will be a $149 one-time per pet fee due prior to move-in and Pet Rent of $25 per month.
• Be advised, the property may require an additional non-refundable pet deposit. This will be mentioned in the property’s marketing description under “Pet Restrictions” if there is one.

Tier 1

• Pet Rent – $25
• 2 years or older
• Up to 50lbs

Tier 2

• Pet Rent – $40
• The Pet is less than 2 years old
• Pet weighing 50-89 lbs

Tier 3

• Pet Rent – $65
• Pet is over 90 lbs
• For the 3rd or more pet

We will only use Taxable Income when calculating your average income.

If it was not reported to the IRS, then we are not able to count it (this includes tips or other cash payments that are not accounted for).

We will accept: Copies of your last two (2) pay stubs, IRS or court documentation for Child Support, Alimony/Spousal Support, Social Security (SSI), Retirement and/or Disability, Wages, and Student Financial Aid.

If you are self-employed then you will need to include your latest 1099, W2 and tax returns for the past 2 years.

We require a 600 or higher credit score , however, we will accept as low as a 550 with a higher deposit. We use your overall credit score, rental history and income to evaluate your security deposit.

We look into any current or past evictions or tenant-landlord disputes. If you have a record of a current eviction, recent eviction, or debt owed to a previous landlord, these are disqualifying factors under our requirements.

Current bankruptcies will not be accepted – Discharged Bankruptcies with documentation is acceptable.

The fee is $75 per application for each financially responsible person (any person 18 and older that will be held financially responsible for the lease)(including cosigners)

For all other adults who WILL NOT be financially responsible please contact us for a different application that will only cost $40. This is usually used for children who are 18 or older, elderly parents.

The application link is on each property. Select the property you are interested in applying for on the for rent page, select schedule a showing, then apply now.

Yes, in most cases. If the listing does not mention no pets, then most likely pets will be acceptable. The property owners make the final decision on pets.

There will be a $149 per pet application fee and a monthly pet rent of $25. We do not accept any vicious breeds of dogs…Ever. For insurance reasons.

Breed Restrictions:

No American Pit Bull Terriers, American Staffordshire Terriers, Staffordshire Bull Terriers, Staffordshire Terriers, and any dog determined to be a Pit Bull type, Dobermans, Chows, or Rottweilers are not permitted to be on the premises at any time, including but not limited to visitation by family or friends or guests.

The general rule we have is the combined weight of all the animals must not exceed 100 lbs. All pets must be declared when applying or your application may be rejected when a pet is brought to our attention.

As long as all applicants have applied, uploaded the required income documentation and photo id’s, then we will be able to process most applications in 1 to 2 business days. If you have any questions, please call the Leasing team at 407-274-9875.

Properties that are Not Available until a Future Date We only show properties that are vacant and repairs have been completed. We do not show before they are ready or occupied.

If the earliest day available to schedule is in the future, then that is the earliest the property can be seen. We would recommend signing up for a future showing and if the property is available earlier, we will do our best to notify all of the scheduled showings.

If there is a property you would like to apply for that is not available to view today, you are welcome to place an application before viewing. The home will be taken off the market when the 1st approved applicant has paid the security deposit and signed the lease.

A qualified cosigner will need to make 5 times the monthly rent. They should apply to the same property along with the other applicant(s). They will need to pay the $75 application fee and provide the same documentation as the other financially responsible applicants. We will process the application like they are living in the home, but they will be notated on the lease as a co-signer on the lease.

If a person needs an emotional support animal to help alleviate the symptoms of a disability, he or she must first make the request to his or her landlord. HUD states the following in its FHEO Notice: “Housing providers may ask individuals who have disabilities that are not readily apparent or known to the provider to submit reliable documentation of a disability and their disability-related need for an assistance animal.” (FHEO Notice: FHEO-2013-01 at page 3).

Most sources indicate that the request should be in writing and explain how the reasonable accommodation helps or mitigates symptoms of the disability. While the tenant or owner does not need to disclose the disability, he or she will need to provide documentation from a doctor or other health professional. According to HUD, a physician, psychiatrist, social worker, or other mental health professional can provide documentation that the animal provides emotional support that alleviates one or more of the identified symptoms or effects of an existing disability. (FHEO Notice: FHEO-2013-01).

The documentation is typically a note from his or her doctor. Such a letter would be the only document accepted for us to verify the animal is an emotional support animal, and not a pet.