Tenant Resources

Prospective Tenants

Find Your Perfect Home

If you are in the market for your perfect rental home, you have come to the right place. As a prospective tenant, we can help you through the process of finding and applying for the home of your dreams. Once you are a resident, we have a suite of tools to make your rental experience the best it can be.

Resources and Tools for Future Tenants

• No Security Deposit Option

  Most renters qualify for this innovative new option that makes renting even easier through The Realty Medics. If you qualify:

  • You will NOT need to make a cash security deposit upfront on the property you rent through The Realty Medics. For most renters, this instantly keeps over $1,000 in their pocket!
  • You’ll instantly avoid the hassles of getting a cashier’s check and waiting months to get your deposit back when you decide to move out.
  • Instead of a deposit, you’ll simply give your landlord a billing authorization that allows them to bill you up to a limited amount for damages that are your responsibility.
  • If your landlord does make a claim, you can pay the balance in installments using the payment method of your choice, instead of all at once.
  • If you think a claim is unreasonable, you can dispute just as you would under the traditional up-front security deposit system.
  • Find your perfect rental today then see if you qualify for the No Security Deposit Option!

  Learn More

• Utility Information

  We’ve compiled a list of essential utility contacts to make your move-in process smoother:

  Power Company

  • Duke-Energy – 1-877-372-8477
  • Orlando Utility Company – 407-423-9018
  • Florida Power & Light – 386-252-1541

  Water Company

  • Toho Water – 863-496-1770 (Kissimmee/Poinciana)
  • City of Oviedo – 407-971-5535
  • Orange County Utilities – 407-836-5515
  • City of Winter Park – 407-599-3220
  • City of Casselberry – 407-262-7700
  • Taft Water Company – 407-855-8712
  • KUA Water – 407-933-7777 (Kissimmee)

  Cable

  • Brighthouse – 1-866-309-3279
  • Comcast – 407-226-2004
  • DirecTV – 1-800-531-5000
  • Dish – 407-900-0389

• Renters Insurance

  Protect your belongings with renters insurance. We recommend reaching out to the Thompson Agency at 407-730-3448 for coverage options tailored to your needs.

• Pet Policy

  Most of our properties are pet-friendly, but we do have guidelines to ensure everyone's safety and comfort:

  • Pet Application Fee: $149 per pet
  • Monthly Pet Rent: $25
  • Weight Limit: Combined weight of all pets must not exceed 100 pounds
  • Breed Restrictions: No vicious breeds allowed due to insurance regulations

  Please disclose all pets during the application process to avoid any issues. We appreciate your honesty and cooperation.

• Other Helpful Sites

  • Section 8
  • US Postal Service
  • Polk Sheriff Office
  • Seminole Sheriff Office
  • Orange County Sheriff Office
  • Osceola Sheriff Office

Current Tenants

Our existing tenants enjoy easy access to essential services through the Tenant Portal. Use it to:

• Pay Rent: Quickly and securely pay your rent online.
• Schedule Maintenance: Submit and track maintenance requests with just a few clicks.
• View Statements: Access your payment history and monthly statements anytime.

Your satisfaction is our priority, and we're committed to making your rental experience as seamless as possible.

Maintenance Services

• Emergency Maintenance Requests

  In case of an emergency, especially outside our regular office hours (Monday – Friday, 9 AM – 5 PM), please call our Emergency Maintenance line at 407-584-7186. We're here to ensure you get the help you need, 24/7, including weekends and holidays.

• Comprehensive Maintenance Solutions

  We offer a broad range of maintenance services through our network of licensed and insured vendors. Tenants can submit maintenance requests online via the Tenant Portal, and we'll dispatch a vendor promptly. (Restrictions apply)

• Maintenance Videos

  Empower yourself with our helpful maintenance videos. Learn how to diagnose and fix common household issues. View these tutorials through the Maintenance Videos tab in your Tenant Portal or on Youtube:

  YouTube Playlist